We want you to be completely satisfied with any purchase you make with us. If there is a problem with your order, please contact us immediately so that we can resolve it for you. Full refunds (less freight charged by the carrier) will be issued if merchandise is returned unopened in its original box or packaging within 30 days; open box with merchandise in its original condition is subject to a 20% repacking/handling fee. No refunds after 30 days but exchanges are allowed, subject to a 10% handling fee, if products are returned unused in their original conditions; used merchandise can only be repaired. No exchanges after 90 days but all repairs will be made free of charge for items still under warranty. All exchanges, repairs and replacements are shipped via ground service only. Air services are available at an additional cost.